Water & Fire Damage FAQs | FlameWave Restoration

1. What should I do first when I find water damage?

Stop the water if you can do it safely — for example, turn off the main water supply if a pipe has burst. Move valuables away from the water. Then call (949) 555-0100 so we can connect you with an independent local provider. Do not walk through standing water if there is any risk of electricity nearby.

2. What affects the cost of water damage restoration?

Cost depends on how much water there is, how far it has spread, what materials are affected, how long the water has been there, and what drying and repair work is needed. The provider connected through your call can explain the work needed for your property after an inspection. We do not publish prices.

3. How long does drying take?

Drying time depends on how much water there is, what got wet, and the weather. A small leak in one room dries sooner than water that has spread through floors and walls. The provider can give you a clearer idea after checking the property with moisture readings.

4. How soon can mold start after water damage?

Mold can start to grow within 24 to 48 hours after materials stay wet. That is why wet areas should be checked and dried as soon as possible. If you can smell a musty odor or see dark spots, tell the provider when you call.

5. Does homeowners insurance cover water damage?

It depends on your policy and what caused the damage. Sudden and accidental damage, such as a burst pipe, is usually covered. Damage from a slow leak that went on for a long time is usually not covered. Rising flood water needs a separate flood insurance policy. Your policy wording and your insurer decide. See our Water Damage Insurance Help page for more detail.

6. What are the signs of a slab leak?

Common signs include a hot spot on the floor, the sound of running water when no tap is on, a water bill that goes up without a clear reason, damp carpet or flooring, and cracks in the floor or walls. If you notice these signs, call (949) 555-0100.

7. Is sewage backup dangerous?

Yes. Sewage water carries bacteria and should not be touched. Keep people and pets away from it, do not use water in the home until the problem is checked, and call (949) 555-0100. A provider can advise on cleanup and on what is safe to use.

8. What should I do after a fire in my home?

Make sure everyone is out and safe, and call 911 if there is still fire or smoke. Do not go back inside until the fire department says it is safe. Once it is safe, call (949) 555-0100 and we can connect you with an independent local provider for fire and smoke damage help. Do not try to clean soot yourself — soot can spread and damage surfaces further.

9. What does fire damage restoration include?

It can include removing soot and smoke residue, cleaning affected surfaces and belongings, removing smoke odor, and repairing fire-damaged areas. The exact work depends on how far the fire and smoke spread. The provider connected through your call can explain what your property needs after an inspection.

10. Do you work in my part of Newport Beach?

We serve Newport Beach, California, including Corona del Mar, Newport Coast, Eastbluff, Dover Shores, Back Bay, Balboa Peninsula, Balboa Island, Lido Isle, and West Newport, and nearby areas along the Orange County coast.

11. How do I reach you?

Call (949) 555-0100 any time, day or night. Calls are answered 24/7. There is no online form — calls only.

12. Who does the restoration work?

FlameWave Restoration is a referral service. We connect you with an independent local provider, and that provider does the work at your property.